If iCloud backups are enabled for your child's device, please restore the most recent iCloud backup taken of the device. Then, please quit and relaunch the Utility application.
If you encounter this same error message, please:
- Keep OurPact Utility OPEN and the device connected
- Factory reset the device (Settings > General > Reset > Erase All Content & Settings)
- Click "Try Again" in OurPact Utility.
If you continue to encounter issues, please let me know! I look forward to having you on track with management ASAP!
If you experience any difficulty please contact our Support Team directly at email@example.com.