iOS Child Devices

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12 comments


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    Rick McManus

    When will Our pact Jr be available again for iOS child devices? It is the whole reason I subscribed to Premium and then it is completely non-functional for premium features?

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    Paige Mayer

    Hi Rick! We're making progress, so we anticipate OurPact Jr will be available again very soon. We'd love to take a look at your account details, so please respond to the email request you were sent so we can get the ball rolling! Thank you!

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    Chaz McDermaid

    I am new to OurPact.  I have 3 sons all with iPhones.  I was able to install everything okay on my oldest son's device.  I then upgraded to Premium to take advantage of what it offers.  However, I am now unable to get even the basic app loaded on my other two son's phones.  If I downgrade to Plus will I be able to at least get the schedules up and running for all three devices?  In doing some research I see that you are having problems with Premium and ios devices but is there a way for me right now to get the basic stuff loaded? Thanks!

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    Paige Mayer

    @Chaz McDermaid - You can use our Plus tier of management, without issue! We're sorry for this inconvenience with accessing Premium features for now. If you have any additional questions, please contact our team directly at support@ourpact.com

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    Maria Paz Pulgar

    I am facing the same problems already described. I registered yesterday I cannot use the Premium version on my daughter Iphone. When do you expect to have a solution? I hope that, at least, we will have the free trial period again...

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    Brian Barbour

    +1 on extending the trial. I just signed up for Premium because of several personal references and several key features don’t work on iOS without the app. Could those of us who just signed up be extended until this is fixed?

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    Janeth Arcila

    Yo pague hace poco el premium pero no puedo instalar ourpact jr en el celular ios de mi hija!! Me devuelven el dinero??

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    Michael M.

    I just got this app for my daughter since we are giving her a phone for the holidays. I signed up for the free trail of premium but when I connect my child's device to my computer to install premium it won't even recognize the device. Is this also part of the issue that is being resolved? I would say that all of us on trial should be allowed to have an extended trial once these issues are resolved. 

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    Megan Vargas

    I've bee using this app since May 2018. Just got a new (replacement) phone for our daughter (iPhone 6s, running iOS 12). OurPact wasnt' working so I uninstalled, restarted and reinstalled on both phones (parent and child). I was able to pair them, but cannot access the premium features that I'm already paying for. I should not continue to be charged for something that I'm not able to use.

    I installed the utility on my computer, but it won't even recognize that my child's device is plugged in to the laptop. I expect that you'll credit my account for this month because this obviously isn't a brand new problem. Please do not continue to charge me until it's fixed and working again.

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    nigel lewington

    ive just spent an hour trying to put ourpact premium on my sons new ipod touch. works on other devices, but now it seems our pact junior is not available. please help

     

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    Joseph Pendry

    Add me to the list of folks having trouble with the utility to get iOS devices (both an old iPhone and a new iPad) set up for Ourpact Premium. I have been trying for a couple hours now. This was highly recommended by another parent, but I must say I am not impressed so far...and disappointed with the Premium service.

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    Pamela S Cooper

    The concept of this app is by far the best I've seen... nearly perfect. HOWEVER... I have the same complaint as the others: it will not install on my child's iOS phone. From what I can tell from others who have commented, this has been a technical issue for over a month. Given the fact that this app is so far superior in design to other parental control apps, I don't see why this issue is not yet resolved. I would cheerfully pay the $6.99 if all of the features worked. 

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