There are several different reasons why a child device may be 'stuck' in a blocked state:
An "Until I Say so" manual block is active on your child's device
When 'Until I Say So' blocks are active from your parent app, child's devices remain blocked until told otherwise. This means that when 'Until I Say So' blocks are active, Screen Time Allowance cannot be used, or "open" schedule periods will be blocked.
Please open your parent app, and navigate to your child's profile. If you see an "Until I Say So" block is active, please tap the SCHEDULE tab next to your child's profile image. This will ensure that your child's device defaults to Screen Time Allowance (if activated) or any schedule state defined within your app rules.
In the future, when setting an 'Until I Say So' Block (or Grant!), please keep this expected behavior in mind and used TIMED block and grant commands, if possible.
Without a consistent, strong internet connection, your child's device will NOT be able to receive new commands from your parent app. Please ensure your parent and child devices are both connected to a strong WiFi or cellular network when rules are being changed within OurPact.
Allowance is enabled for your child's device (Premium Only)
When the Allowance feature is ON in your parent app, your child's device will be in a default blocked state – even outside of schedule block times. It is your child's responsibility to unblock their device (during permitted schedule times) by pressing the PLAY icon within OurPact Jr. on their child device.
If you have more questions about allowance, please refer to this article or contact our team at firstname.lastname@example.org.
If you think there may be another issue with management, please contact our support team at email@example.com for additional assistance.