This error indicates a remote management profile is already installed on the device. (Only one management profile can be installed on an iOS child device at a time!).
To proceed, please navigate in your child's device to:
- Device Management
- Device System Profiles
- Remove Management for the profile in place (even if it's OurPact)
- Launch Safari and navigate to pair.ourpact.com
- Follow the installation prompts to complete pairing
Please Note: OurPact cannot be used alongside other iOS remote management parental control solutions.
Need more help? Email us at firstname.lastname@example.org.