If you encounter an "MDM Payload Error" when attempting to pair an iOS child device to management, this means a remote management profile is already installed on the device.
Please navigate in your child's device to:
- Device Management
- Device System Profiles
- Remove Management for the profile in place (even if it's OurPact)
Then, open Safari and navigate to pair.ourpact.com to follow the installation prompts to complete pairing.
Please Note: OurPact cannot be used alongside other iOS remote management parental control solutions. If you have any specific questions about how different parental controls interact, please contact our team at firstname.lastname@example.org.