If you no longer want to manage your child's old device, first please delete the device from your child’s profile in the parent app menu > Account > Devices > Select the device you want to remove > Trash symbol or DELETE. This should remove management from the old device.
Then, please follow the instructions below depending on your subscription tier and your child’s NEW device type.
*NOTE: When asked to assign the NEW device to a child profile, select your child's OLD OurPact profile to carry over your child's old device rules (or if you would like both devices to be managed in tandem). If you want the device to be managed separately with fresh rules, tap 'New Child'.
If you are adding a new device and do not wish to remove management from an old device, please move forward with the instructions listed below as well.
- Pairing an iOS child device to OurPact's FREE or PLUS tiers: Navigate to pair.ourpact.com in SAFARI on your child's iOS device, and follow the prompts to install management.
- Pairing an iOS child device to OurPact PREMIUM: Navigate to ut.ourpact.com on a COMPUTER, and follow the instructions (taking note of detail!) to pair your child's iOS device to your Premium account.
- Pairing an Android child device to OurPact (Free/Plus/Premium): Install OurPact Jr. onto your child's Android device from the Google Play Store, and log in with your parent OurPact account details. Follow the prompts to enable remote management of your child's Android device.
If you have any questions regarding adding a new device, please reach out to our Support Team at firstname.lastname@example.org.