The MDM profile installed within iOS device settings is what allows you to enable the remote management of an application and device access. This is needed to send OurPact commands and features (blocks, grants, schedules, etc.).
Only one MDM profile can be installed at a time on your child's iOS device. Conflicting rules from multiple MDM profiles can confuse the device and result in a less-than-optimal user experience
If you have another parental control installed to your child's device and you want to remove it to pair OurPact, please navigate in the child device to:
Settings > General > Device Management > Device System Profiles > Remove Management. Then, launch Safari, navigate to pair.ourpact.com, and follow the prompts to install OurPact management.
If you have any questions about this please reach out to our Support Team directly at firstname.lastname@example.org.