If you find your child's apps seem to be disappearing and need to be tapped to be reloaded on their device each time, this behavior indicates a recent device reboot, rather than an OurPact block.
To be clear, OurPact does NOT delete and reinstall applications to child devices, though it may appear this way. OurPact temporarily "hides" apps so that they cant be seen by your child (and, as a result, accessed).
If the device was recently rebooted (or you specifically paired an iOS child device to Premium via the Utility app downloaded to your computer), then - once the apps are tapped/reloaded - they shouldn't grey out again.
If you find this issue is still occurring, here are few other quick suggestions to get you back on track:
- Check the device network connection. Poor connections can grey out apps; if you are using cellular, switch to WiFi (or vice versa).
- Check device storage (Settings > General > About). If the device is out of storage, larger apps may not be able to update.
- Reboot the device.
- Check your iCloud backup settings, to verify if there are recurring backups enabled for the device.
If you continue to have issues and have reason to believe this behavior could be related to OurPact, please contact OurPact Support Team directly at firstname.lastname@example.org along with any helpful details.