We have a some suggestions:
- Verify that your billing details match what is on file with your bank
- If you are upgrading through the OurPact app, please upgrade through the Web App on a browser, and vise versa
- Clear your broswer history, then close and re-launch the Web App (app.ourpact.com)
- Try a different browser
- If you are a parent iOS user, you can also upgrade through the App Store
If you continue to experience issues with upgrading your subscription, please reach out to firstname.lastname@example.org directly, along with details such as browser/device type.