'Sorry, an error occurred'

If you encountered an error message saying, "Sorry, an error occurred" while pairing your child's iOS device, please follow these instructions below on the device:

1. Launch iOS Settings
2. Tap the 'Profile Downloaded' item near the top of the Setting menu
3. Follow the prompts to install the OurPact profile (shared in image below)

If you continue to have issues, it's important to note that you will not see a downloaded profile in your child's iOS Settings unless you go directly from connect.ourpact.com upon encountering the 'Error Occurred' message.

1. Open OurPact Jr. again on your child's device
2. Follow the prompts to re-attempt installation
3. If the same "Sorry an Error Occurred" message displays: launch Settings > Profile Downloaded > Install

Need more help? Email us at support@ourpact.com.