We are still a small team working to provide round-the-clock support, so in an effort to provide the best support experience to all of our users, we choose to keep our exchanges online at this time. This ensures we can:
- Give all of our users the attention they need in a timely manner.
- Outline detailed troubleshooting steps for you to reference at any time.
- Troubleshoot internally and look up account details to figure out the problem at hand, without wasting your time.
- Keep all of your chats with us on record for the team to reference, so you never have to ask the same question twice.
We are here to help you with anything you need - every step of the way.
If you're having issues, please reach out to us (with as much detail as possible) at firstname.lastname@example.org and we will get back to you ASAP.