If you are encountering issues pairing your child's device please refer to the following articles, if applicable:
- "Trust" prompt doesn't display on iOS child device during Connect setup.
- "MDM Payload Error"
- "Sorry, an error occurred."
- 'Review Profile in Settings' while pairing a child iOS device.
- 'This device is not properly set up.'
- Login Details Fail During iOS Settings Installation
- 'This device and operating system combination is not supported.'
- 'Profile Installation Failed'
If you're experiencing issues during the Connect installation on a computer, please get in touch with our team at firstname.lastname@example.org.
Need more help? Email us at email@example.com.