If you are encountering issues pairing your child's device please refer to the following articles, if applicable:
- "MDM Payload Error"
- "Sorry, an error occurred."
- 'Review Profile in Settings' while pairing a child iOS device.
- 'This device is not properly set up.'
- Login Details Fail During Pairing
- 'This device and operating system combination is not supported.'
Premium setup issues:
- Device not paired following Premium installation
- I can't install or open OurPact Utility on my computer
- The Utility application did not activate Premium
Need more help? Email us at firstname.lastname@example.org.