'This device is not properly setup' error in OurPact Jr.

If you see an error in your child's OurPact Jr. app stating "This device is not properly set up" please follow the steps below on your CHILD'S device:

1. Delete OurPact Jr
2. Launch iOS Settings > General > Device Management / Profiles > Device System Profiles > ‘Remove Management’ for the OurPact profile.) *If you don't see Device Management or Profiles after General, you can skip this step!
3. Launch Safari, and navigate to pair.ourpact.com
4. Enter your OurPact email/password
5. Select/create a child profile
6. Follow the installation prompts: PAIR > Allow > Close > Launch iOS Settings > Profile Downloaded > Install > Install
7. When iOS Settings installation is complete, re-launch Safari and install OurPact Jr.
8. Launch OurPact Jr., accept any popups
9. Launch iOS Settings > OurPact Jr. > Location > ALWAYS

Note: If you encounter the 'Review profile in Settings' or 'Error Occurred' messages while pairing, please follow these steps on your child's device:

1. Launch iOS Settings
2. Tap the 'Profile Downloaded' item near the top of the Setting menu
3. Follow the prompts to install the OurPact profile
4. Return to Safari to install the OurPact Jr. app 

Need more help? Email us at support@ourpact.com.