Our servers automatically send email notifications when paired child devices have not been seen in 48 hours.
To prevent these server emails from being triggered, you can either remove management from your child's device or delete this device from your parent account.
To remove management:
- Launch Connect on your computer or download again from connect.ourpact.com
- Connect your child's device via USB to your computer
- Choose 'Remove' and your child's device type
- Follow the prompts for removal
To delete old or lost devices:
- Log in to OurPact.com > Select ‘Devices’ > Confirm the child > Select the device and then the trash can symbol, or ‘DELETE’.
Need more help? Email us at firstname.lastname@example.org.
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