View says my child's device is offline.

An offline View status indicates that screen recording is not actively enabled on your child's device through OurPact Jr. – ie. blocked apps are not currently in use.

Your child must tap 'Start Broadcast' in OurPact Jr. to initiate the screen recording.

Important Points:

• iOS child devices must authorize broadcasting for View to work properly. To incentivize the authorization of this setting on their devices, blocked apps only become available when the 'Start Broadcast' permission is enabled. 
• Always Allowed apps remain available on your child's device, without Broadcasting enabled. For this reason, any apps you want to monitor use of should be set to "Blocked By Schedule" in your child's App Rules tab.
• An 'offline' status within the View window does not mean your child's device is disconnected from the internet – technically, whitelisted apps could be actively in use on the device! – it simply communicates the recording permission isn't active.