Some Android device models require additional steps to enable USB Debugging. Please refer to the table below, to find your child's device type.
If your child's device type is present, please follow the associated instructions; if your child's device type is not present, please contact support@ourpact.com along with confirmation of your child's device type and the steps leading to your issue.
|
Device Type |
Details |
|
Galaxy Tab |
Please ensure your child's device is connected directly to the computer (not to a hub), then try again. |
|
Samsung Galaxy Tab A - Kids Edition |
You must set the device in "Charge Only" mode to enable the USB debugging trust prompts. |
|
LG K20 Plus on Android 7.0 |
If the location is already enabled on the device, OurPact Jr. will upload GPS location although the device object indicates that the device_location_active = null (initially, then transitions to false) The device_location_active will correctly set after toggling the location setting on the device. (This causes a false positive 'Enable Location Services/GPS on: {model}' notification on the Family Locator Map in the web app. (probably on iOS Parent as well.) |
|
Huawei *Possibly impacts other device types |
You cannot enable usb debugging while signed into "guest"/non-owner accounts on the device. Please ensure you are signed into the device owner role, then try again to enable USB debugging. |
|
Moto E5 Go |
You need to enable GPS location before the device location can connect via locator, after device ownership https://www.verizon.com/support/knowledge-base-222363/ |
|
LG Devices |
You will need to enable the 'USB Tethering' option in Settings to get USB debugging to connect. |
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