OurPact Refund Policy

We want families to feel confident and supported when choosing OurPact to help manage their children’s device habits. To give you time to explore all Premium features, we offer a 14-day free trial on eligible subscription plans.

14-Day Free Trial

When you start a free trial, you will have full access to Premium features for 14 days. You can cancel your trial at any time directly from your account settings.

If you cancel during the trial period, you will not be charged, and you will continue to have access to Premium features until the end of the 14-day trial.

If the trial is not canceled before it ends, your subscription will automatically begin and your selected plan (monthly or annual) will be charged to your payment method on file..

Subscription Plans & Billing

OurPact offers both monthly and annual subscription plans so families can choose the option that works best for them. Annual plans provide a discounted rate compared to monthly billing.

Your subscription details, billing date, and renewal information can always be viewed in your account settings.

Subscriptions renew automatically at the end of each billing cycle unless canceled before the renewal date.

Refunds & Credits

Because OurPact is a digital subscription service that provides immediate access to Premium features, we do not offer refunds or partial credits for:

• Monthly or annual subscription purchases

• Unused subscription time

• Partial billing periods

• Failure to cancel before the end of a free trial

• Failure to cancel before a renewal date

If you cancel after a charge has been processed, your subscription will remain active until the end of the current billing period, and you will continue to have access to Premium features during that time.

Canceling Your Subscription

You can cancel your subscription at any time from within the OurPact app or web account settings.

After cancellation:

• You will not be charged for future billing cycles

• Your Premium access will continue until the end of your paid term

• Your account will automatically downgrade to the free version after the subscription period ends

Need Help? We’re Here for You

If you have any questions about your trial, subscription, or billing, our Support Team is happy to help. We always recommend reaching out to us first so we can quickly review your account and assist with any concerns.

You can contact us anytime at support@ourpact.com.

For full legal details, please refer to our Terms of Service (Section 11: Membership, Billing, and Subscriptions).