"Something Bad Happened" Error

If you open your parental OurPact mobile app and see a message saying Something Bad Happened, don't panic!  This error can sometimes occur after a new update for the OurPact has been released.  We apologize for any inconvenience this may have caused, but fortunately, we do a simple fix to get you back on track with management!

• Change your account password:
  • Log out of your account and select the ‘Forgot Password’ link to reset your password.  (Or you can use THIS LINK.)
    • Sometimes, the password reset email is sent to your Spam or Junk mailboxes, so if you do not see an email in your inbox, please look in those mailboxes as well.

If you see the same screen after resetting your password, please delete OurPact and reinstall the app on your mobile device. 

Please get in touch with our Support Team at support@ourpact.com and let us know if you are still unable to use your parental OurPact mobile app.