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  2. Troubleshooting

Troubleshooting

Questions About Issues & Errors Encountered While Using OurPact

Child Device

  • Why Do I Not Get My Child's Requests to Download Apps?
  • My child's apps are waiting to download after pairing with OurPact
  • Why are my child's texts green instead of blue or sending from their email?
  • Android settings blocked
  • My child's iOS device has a pop-up message that says 'Restrictions Enabled'
  • My child's iOS device is blocked after upgrading to Premium+
See all 11 articles

Parent App

  • Commands display as 'pending'
  • "Something Bad Happened" Error
  • Sharing OurPact with Another Parent Device
  • New Apps Not in App Rules List
  • Apps are blocked on my parent device.

Premium/Premium+

  • Issues installing or launching Connect
  • "No Device Connected" error in Connect
  • Why Is My Child's Device Blocked After Upgrading to Premium+?
  • My child's iOS device is still blocked after tapping 'Start Broadcast'
  • App Organizer icon not in OurPact Jr.
  • My child lost game progress after the Connect installation.
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