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  2. Troubleshooting

Troubleshooting

Questions About Issues & Errors Encountered While Using OurPact

Child Device

  • My child's apps are waiting to download after pairing with OurPact
  • Why are my child's texts green instead of blue or sending from their email?
  • Android settings blocked
  • My child's iOS device has a pop-up message that says 'Restrictions Enabled'
  • My child's iOS device is blocked after upgrading to Premium+
  • I received a 'Device Not Seen' notification
See all 10 articles

Parent App

  • Commands display as 'pending'
  • I need to share OurPact with another parent device
  • App Rules issues
  • Apps are blocked on my parent device.

Premium/Premium+

  • Issues installing or launching Connect
  • "No Device Connected" error in Connect
  • My child's device is blocked after upgrading and OurPact Jr. is not installed
  • My child's iOS device is still blocked after tapping 'Start Broadcast'
  • Is iTunes is required for the Connect installation?
  • App Organizer icon not in OurPact Jr.
See all 7 articles
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