Troubleshooting
Questions About Issues & Errors Encountered While Using OurPact
Child Device
- My child's apps are waiting to download after pairing with OurPact
- Why are my child's texts green instead of blue or sending from their email?
- Android settings blocked
- My child's iOS device has a pop-up message that says 'Restrictions Enabled'
- My child's iOS device is blocked after upgrading to Premium+
- I received a 'Device Not Seen' notification
Parent App
Premium/Premium+
- Issues installing or launching Connect
- "No Device Connected" error in Connect
- My child's device is blocked after upgrading and OurPact Jr. is not installed
- My child's iOS device is still blocked after tapping 'Start Broadcast'
- Is iTunes is required for the Connect installation?
- App Organizer icon not in OurPact Jr.