Apps are blocked on my parent device.

This is an indication that your parent device was accidentally paired to your account as a child device.

If your device is an iOS:

1. Go in your blocked device, go to Settings > General > Device Management / Profiles > Device System Profiles > Select ‘Remove Management’ for the OurPact profile.
2. If you haven’t done so already, pair your child device(s). (How to pair an iOS device)
3. Continue to manage device access from OurPact’s parent app or Web App (app.ourpact.com).

NOTE: If your parent device was managed through OurPact's Connect app, you will need to remove management through this same app on a computer. If this is the case, you can contact our Support Team directly for assistance at support@ourpact.com. 

If your device is an Android:

1. On your blocked parent device, launch OurPact Jr.
2. Tap the lock/menu icon, upper right
3. Log into 'Parent Access' with your OurPact account details
4. Select Unpair Device
5. Select Remove Management
6. If you haven’t done so already, pair your child device(s). (How to pair an Android child device)
7. Moving forward, continue to manage device access through OurPact’s parent app or Web App (app.ourpact.com).

NOTE: If your parent device was managed through OurPact's Connect app, you will need to remove management through this same app. If this is the case, you can contact our Support Team directly for assistance at support@ourpact.com. 

If you have any difficulty moving forward with this process, please contact our Support Team directly at support@ourpact.com.