"No Device Connected" error in Connect

If you receive a No Device Connected error message during OurPact Connect installation, despite confirming that your child's device is plugged into your computer, please:

1. Quit OurPact Connect on your computer
2. Unplug your child's device from the computer, and reboot it
3. Quit and restart iTunes (unless you're running Mac Catalina)
4. Restart Connect, accept any prompts to update, and try again to run through the installation

If this error message continues to display, please try the following:

• Update iTunes
  • Follow the appropriate instructions in this link to update iTunes on your computer.
  • If your computer is an updated Mac without iTunes, please launch your "Finder" and ensure the device is being recognized by your computer.
• Reboot your child's device, and make sure it's unlocked
• Switch your USB port (and cable, if possible)

If issues persist, please contact support@ourpact.com with details about your computer type, computer software version, and account email. Thank you!