OurPact Family Locator will not be able to provide real-time location monitoring if the phone is dead, without an internet connection, or if OurPact Jr. settings have been tampered with in any way. Though it is possible to view the last known location of the device.
If you are trying to locate a lost iOS device, we recommend you use Apple's 'Find My iPhone' feature which was designed for this specific purpose.
Please reference what this Apple Support article for more information, or contact Apple Support for further assistance.
Need more help? Email us at firstname.lastname@example.org.