Why isn’t Family Locator updating with my child’s current location?

The location may stop reporting if certain feature pillars are no longer available. Please check the following:

• Your child's device is in Airplane Mode. We can't prevent your child from putting his/her device into Airplane Mode; however, you will be informed in your parent dashboard if your child's device 'Cannot Be Seen'.
• The device has a low WiFi/Cellular connection. Two bars, or less, is not enough to share the location.
• Cellular data is depleted or disabled. Check your child's device data settings.
• Your child is on a phone call. Some cell carriers (e.g., Sprint, US Carrier, Verizon) disable cellular connections during active phone calls.
• There are issues with WiFi. Turn off/on WiFi, first on the child's device, then through the router.
• If your child is using a public WiFi network (e.g., at school or an Airport), competition for network traffic may interfere with a consistent connection. If possible, have your child disable WiFi and use Cellular.

iOS Specific Troubleshooting Tips:

• Enable "Background App Refresh": Settings > General > Background App Refresh > Toggle ON > Toggle ON for OurPact Jr.
• Enable Motion & Fitness: Settings > Privacy & Security > Motion & Fitness > Toggle ON
• Make sure your child has OurPact Jr open in the background. The Family Locator will not report accurately if it’s been closed.

Android Specific Troubleshooting Tips:

• Family Locator will not work if your child has turned off their phone or the battery is lower than 20%.
• Make sure your child has OurPact Jr open in the background. The Family Locator will not report accurately if it’s been closed.
• Enable High Accuracy Mode on some Androids.
• Disable the App Optimization mode on Android for OurPact.

If you’re still experiencing issues with Family Locator, please contact support@ourpact.com for further troubleshooting.