We hope to offer additional support options in the future (once we've grown our team a bit more!), but for now, our focus is on providing detailed and timely online assistance to our families and maintaining an extensive library of Support articles for you to access at any time.
Keeping our Support exchanges online ensures that we can:
- Outline detailed troubleshooting steps for you to reference at any time.
- Provide timely follow-up and attention to all parents.
- Look into your account details and collaborate with other departments without you needing to stand by.
- Keep a record of our exchanges so you never have to ask the same question twice!
We are available to provide assistance 5 days a week (Monday- Friday), morning and night. Please get in touch with us at support@ourpact.com, and one of our friendly, in-house Support agents will follow up with you as soon as possible!
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