Tips for Pairing

Pairing with OurPact's Connect pairing application is quick and easy; because each family has different hardware and/or software for their devices, these tips will help to have the smoothest pairing experience with Connect.

1. If possible, use a USB port on your computer, not a USB hub.
2. Make sure that the cable you are using to connect your child's device is a data cable and not just a charging cable.
   • The factory cable that comes with the device will be a data cable.
3. If using a Windows computer to pair your child’s iOS device, you will need to have iTunes installed and open.
4. Before starting the pairing process, check that both your computer and your child’s device do not have any pending updates.
5. Create a backup of the device in iCloud or using Google One.
6. Check that your child’s device has available storage (OurPact management does not use a significant amount of storage on your child’s device.)

Have more questions or need help getting set up?  Please get in touch with our team at support@ourpact.com.