How to Full Pair Android Child Device

For full pairing iPhone or iPad, please follow instructions for iOS 27, iOS 26, or iOS 18 and older.

How to full pair Android child devices to your OurPact account:  
For Android OS 7+ only. Android 7 and older are no longer supported.
 

1. Sign up with OurPact (skip if you already have an account)

You can SIGN UP by create an OurPact account or choose “Sign Up with Apple” or “Sign Up with Google.”

2. Download and Install OurPact Connect

Navigate to connect.ourpact.com in Chrome, Safari, or Firefox on a computer (Internet Explorer or Edge does not support installation).Download OurPact Connect — choose FOR MAC or FOR WINDOWS.

The downloaded file should be named OurPact Connect-1.19.1 or newer. If it is older than that, refresh the page (Ctrl+Shift+R on Windows, Cmd+Shift+R on Mac) and download it again — your browser may be showing you a saved copy of the page.

Important: remove the accounts on your child’s phone first

Android will not let OurPact manage a phone while any account is signed in to it. This is an Android rule, and on Android 16 there is no way around it. You remove the accounts, pair, then sign back in.

Nothing is deleted. Removing an account only signs it out of this phone. Photos, contacts and email stay in the account online. You will need the passwords to sign back in afterwards, and a Samsung account asks for its password before it signs out. Keep the phone plugged in to the computer while you do this.

Remove every account Connect lists under “Accounts found on this device”, including Google, Samsung, Microsoft/Outlook, WhatsApp, Facebook and Dropbox.

Samsung Galaxy (One UI 6, 7 and 8): Settings > Accounts and backup > Manage accounts > tap each account > Remove account. For the Samsung account, open it, scroll down, tap Sign out and enter its password. Repeat until Manage accounts is empty.

Google Pixel and most other phones (Android 14–16): Settings > Passwords, passkeys & accounts (on Android 14 it is Passwords & accounts) > tap the first account > Remove account > confirm. Repeat until no accounts are listed. If you cannot find it, type accounts into the search bar at the top of Settings.

When they are all removed, click I’VE REMOVED THEM in Connect. Connect checks the phone again and tells you if one is still there. After pairing finishes, sign back in to your accounts on the phone.

If something goes wrong

• “Google Play services must be enabled” — open Settings > Apps, tap the three dots > Show system apps, tap Google Play services, tap Enable, then restart the phone. On Samsung, also set the Apps filter to Disabled and turn back on anything you did not disable yourself.
• No “Remove account” button — a work or school account may be controlled by its organization. Ask that organization to remove it, or pair a different device.
• Forgot the Samsung account password — reset it at account.samsung.com on any device, then sign out on the phone.

3. Open OurPact Connect to Start Pairing

Launch the newly downloaded Connect application from your Downloads / Applications.

Select 'Pair' and Android for the device type. Do not connect your child's device to your computer yet. 

(If you're pairing your child's iPhone or iPad, please follow instructions for iOS 27, iOS 26, or iOS 18 and older instead.)

Login to your OurPact account.

Follow the on-screen instructions to enable developer options on your child's device.

Enable USB Debugging and accept the prompt on your child's device.  Once enabled, connect your child's device to your computer using a USB cable.

Choose to pair your child's device to an already existing profile or create a new one.

If choosing to create a new child profile, enter the new child profile name.  You can change this name later in your management dashboard.

Consent to the Data & Privacy agreement.  You can CLICK HERE to see what type of data could be collected while using OurPact.

The next step will happen automatically on your child's device.  Please do not disconnect your child's device from your computer until you see the 'Success' screen at the end of the Connect installation.

Success! You can now disconnect your child's device and enjoy OurPact's management!

If your child’s Android is running software older than OS 7*:

Please reach out to our support team at support@ourpact.com so that we can provide you with our app download for older device models and installation instructions. 

*Computer installation with OurPact Connect is not required for Android child devices running Android 6 or below. 

Need more help? Please email us at support@ourpact.com.  

Please include your OurPact account email, computer type, and any details about issues or error messages you've encountered.