'Profile Installation Failed'

If you received the error 'Profile Installation Failed' while pairing, please follow these steps on your child's iOS device:

1. Update your child’s device software (Settings > General > Software Update).
   • If no software update is available, please hard reset your child’s device by holding down the power and home buttons until the device restarts, and/or reset the Network Settings (Settings > General > Reset > Reset Network Settings).
2. Ensure your child's device is logged into their Apple ID.
3. Launch Settings > Safari, and tap Clear History and Website Data.
4. Go to Settings > General > Date & Time > Toggle 'Set Automatically' ON
5. In Settings > Safari > Privacy & Security > Block All Cookies toggle set to OFF

Then, launch OurPact Jr. on your child's device, and follow the prompts:

1. Tap the 'Continue' button or the 'Don't have a computer?' link
2. Follow the prompts to install management
   1. Login to your parent account
   2. Select or Add a new child profile
   3. Tap 'Consent' after reviewing the Data & Privacy screen
   4. Tap 'Pair'
   5. Select 'Allow'
   6. Select 'Close' on the Profile Downloaded notification
   7. Launch iOS Settings > Profile Downloaded > Install > Enter device passcode (if requested) > Tap 'Install' when prompted > Tap 'Trust' on the Remote Management notification then 'Done'
3. Launch OurPact Jr. once more & accept any popups that display

Note: We recommend setting the accepted location preference for OurPact Jr. to be 'Always'.

• For iOS 11 and older please go to device Settings > OurPact Jr. > Location > Always.
• For iOS 12+ please go to device Settings > Privacy > Location Services > OurPact Jr > Always.

If you continue to experience issues, please get in touch with our team at support@ourpact.com.