Issues and Error Messages
How to troubleshoot errors and issues that arise during the pairing or removal processes.
- I'm getting a blank white screen in Connect after choosing iOS
- I'm having issues enabling 'USB Debugging' on my child's Android.
- How do I enable 'USB Debugging Mode' on my child's Android?
- 'Profile Installation Failed'
- Trust prompt doesn't display on child iOS during Connect setup.
- 'Sorry, an error occurred'
- Connect Installation Isn't Working (iOS Child)
- 'This device and operating system combination is not supported.'
- 'MDM Payload Error'
- 'Device limit reached'
- Remotely install the iOS OurPact Jr. app from the parent app
- Login credentials not accepted while pairing
- Pin code requested while pairing
- Error when accessing connect.ourpact.com URL
- Pairing issues