Family Locator & Places

How to Set Up OurPact's Family Locator:

1. Log in to your OurPact Premium parent app
2. Navigate to the child profile you want to monitor
3. Tap the map display, next to your child's profile image
4. Toggle the ‘Family Locator’ ON

Then, on your CHILD's device, ensure:

1. OurPact Jr. is installed (and open/running in the background)
2. The battery is charged (devices running in 'Low Power Mode' will temporarily disable location reporting to conserve battery)
3. Location Permissions for OurPact Jr. are enabled 'Always'
   • iOS Child Devices: Open iOS Settings > OurPact Jr. > Location > Always (Location will not report if this permission is set to 'While Using the App')
   • Android Child Devices: Open Settings > Location > App Permission > OurPact Jr. > 'Allow All The Time'

How to Create a Place in OurPact:

1. Log in to your OurPact parent app
2. Navigate to the child profile you want to monitor
3. Tap the map display, next to your child's profile image
4. Select the Family Locator icon 
   • iOS Parent: Upper right pin icon
   • Android parent: Menu > + sign
   • Desktop Web App: Locator icon, left of browser window
5. Enter the Place name
6. Enter the Place address, and select the correct address from the list that populates
7. Drag and drop the black circle on the Place fence, to adjust the fence size
8. Select Next, upper right
9. Select the child profiles you want to receive this Place alert for
10. Toggle on 'Entering' and 'Leaving' alerts, as preferred
11. Save

Important Points:

• Enabling Allowance alongside Family Locator improves the reliability of location reporting.
• Location permissions can be adjusted within iOS child device settings. If location is not reporting for iOS child devices, please check Settings > OurPact Jr. > Location, and ensure it's set to 'Always'.
• Issues with location reporting can be expected if:
  • Location permissions are not enabled/set to 'Always' on child devices
  • OurPact Jr. is not installed or closed
  • Your child's device is offline
  • Your child's device is running in Low Power Mode

If you're having issues with Family Locator, please contact support@ourpact.com for further assistance.