Family Locator & Places

How to Set Up OurPact's Family Locator:

1. Log in to your OurPact Premium parent app
2. Navigate to the child profile you want to monitor
3. Tap the map display, next to your child's profile image
4. Toggle the ‘Family Locator’ ON

Then, on your CHILD's device, ensure:

1. OurPact Jr. is installed (and open/running in the background)
2. The battery is charged (devices running in 'Low Power Mode' will temporarily disable location reporting to conserve battery)
3. Location Permissions for OurPact Jr. are enabled 'Always'
   • iOS Child Devices: Open iOS Settings > OurPact Jr. > Location > Always (Location will not report if this permission is set to 'While Using the App')
   • Android Child Devices: Open Settings > Location > App Permission > OurPact Jr. > 'Allow All The Time'

How to Create a Place in OurPact:

1. Log in to your OurPact parent app
2. Navigate to the child profile you want to monitor
3. Tap the map display next to your child's profile image
4. To create a new place:
   
   • iOS Parent: Tap the Settings icon and then Managed Devices > ADD
   • Android parent/Desktop Web App: Tap the + sign in the top right corner of the map
5. Enter the Place name
6. Enter the Place address, and select the correct address from the list that populates- if you have allowed OurPact access to your Contacts, you can also search by Contact name or phone number
7. Drag and drop the black circle on the Place fence  to adjust the geofence size
8. Select the child profiles you want to receive this Place alert for
9. Tap on 'Entering' and 'Leaving' alerts, as preferred
10. Save

Important Points:

• Enabling Allowance alongside Family Locator improves the reliability of location reporting.
• Location permissions can be adjusted within iOS child device settings. If location is not reporting for iOS child devices, please check Settings > OurPact Jr. > Location, and ensure it's set to 'Always'.
• Issues with location reporting can be expected if:
  • Location permissions are not enabled/set to 'Always' on child devices
  • OurPact Jr. is not installed or closed
  • Your child's device is offline
  • Your child's device is running in Low Power Mode

If you're having issues with Family Locator, please get in touch with us at support@ourpact.com for further assistance.