OurPact's Family Locator is a Premium & Premium+ feature allowing you to remotely monitor your child device locations and receive alerts when your children enter or leave specified locations.
How to Set Up OurPact's Family Locator:
- Log in to your OurPact Premium parent app
- Navigate to the child profile you want to monitor
- Tap the map display, next to your child's profile image
- Toggle the ‘Family Locator’ ON
Then, on your CHILD's device, ensure:
- OurPact Jr. is installed (and open/running in the background)
- The battery is charged (devices running in 'Low Power Mode' will temporarily disable location reporting to conserve battery)
- Location Permissions for OurPact Jr. are enabled 'Always'
- iOS Child Devices: Open iOS Settings > OurPact Jr. > Location > Always (Location will not report if this permission is set to 'While Using the App')
- Android Child Devices: Open Settings > Location > App Permission > OurPact Jr. > 'Allow All The Time'
How to Create a Place in OurPact:
- Log in to your OurPact parent app
- Navigate to the child profile you want to monitor
- Tap the map display, next to your child's profile image
- Select the Family Locator icon
- iOS Parent: Upper right pin icon
- Android parent: Menu > + sign
- Desktop Web App: Locator icon, left of browser window
- Enter the Place name
- Enter the Place address, and select the correct address from the list that populates
- Drag and drop the black circle on the Place fence, to adjust the fence size
- Select Next, upper right
- Select the child profiles you want to receive this Place alert for
- Toggle on 'Entering' and 'Leaving' alerts, as preferred
- Save
Important Points:
- Enabling Allowance alongside Family Locator improves the reliability of location reporting.
- Location permissions can be adjusted within iOS child device settings. If location is not reporting for iOS child devices, please check Settings > OurPact Jr. > Location, and ensure it's set to 'Always'.
- Issues with location reporting can be expected if:
- Location permissions are not enabled/set to 'Always' on child devices
- OurPact Jr. is not installed or closed
- Your child's device is offline
- Your child's device is running in Low Power Mode
If you're having issues with Family Locator, please contact support@ourpact.com for further assistance.
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