OurPact Pairing & Removal

Pairing Instructions

• How to pair an Android child device
• How to pair an iOS child device
• My child got a new device, how do I add it to my account? (Replacements/Upgrades)

Removal Instructions

• How to remove OurPact from an Android child device
• How to remove OurPact from an iOS child device

Pairing Questions

• Can I use a Chromebook for the Connect installation?
• Do I need my child's device in hand to complete pairing or removal?
• Can I use Find My iPhone after Connect setup?

Issues and Error Messages

• I'm getting a blank white screen in Connect after choosing iOS
• I'm having issues enabling 'USB Debugging' on my child's Android.
• How do I enable 'USB Debugging Mode' on my child's Android?
• 'Profile Installation Failed'
• Trust prompt doesn't display on child iOS during Connect setup.
• 'Sorry, an error occurred'

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